Privacy Policy

At Croghan Homeware LTD (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website [insert website URL], make a purchase, or interact with our services. It also outlines your rights under EU law, particularly the General Data Protection Regulation (GDPR).

1. Data We Collect

We may collect the following types of personal data:

Personal identification information: Name, email address, phone number, postal address.

Transaction information: Details of your purchases, billing address, payment details, and order history.

Technical data: IP address, browser type, device information, time zone, and cookies.

Communication data: Information you provide through inquiries, support requests, or other correspondence.

2. How We Use Your Data

We use your personal data for the following purposes:

To process and fulfill your orders, including payment processing, shipping, and delivery.

To communicate with you about your order, account, or customer service requests.

To provide customer support and respond to your inquiries.

To send you marketing communications, including promotions and product updates (with your consent).

To improve our website, services, and user experience.

To comply with legal and regulatory obligations.

3. Payment Processing

We do not directly store or process your payment card details. Payments made on our website are processed by third-party payment processors, such as [e.g., PayPal, Stripe], which are fully compliant with Payment Card Industry Data Security Standard (PCI DSS) requirements. These processors handle your payment information securely and in accordance with their own privacy policies. For further details, please refer to the respective processor’s privacy policy.

4. Shipping and Fulfillment

To ensure the delivery of your purchased goods, we share your personal information (such as your name, shipping address, and contact details) with our logistics and shipping partners. This is necessary to fulfill your order and provide tracking updates. Our shipping partners are GDPR-compliant and will only use your data for the purposes of delivering your items.

5. How We Share Your Data

We may share your personal data with:

Service providers: These include payment processors, shipping companies, IT support, and marketing platforms.

Third-party tools: We use third-party services, such as email marketing software, analytics tools, and customer review platforms, to enhance our services. These providers may process your data on our behalf in compliance with GDPR.

Regulatory authorities: We may disclose your data when required by law or in response to legal processes.

We ensure that all third-party service providers are GDPR-compliant and only process your data according to our instructions.

6. International Data Transfers

If we transfer your personal data outside of the European Economic Area (EEA), we will ensure that your data is protected in line with EU standards through appropriate safeguards, such as standard contractual clauses or other lawful transfer mechanisms.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This typically includes:

Transaction data: Retained for [X years] for tax, legal, and accounting compliance.

Account information: Retained until you request deletion.

Marketing data: Retained until you opt-out of receiving marketing communications.

8. Marketing and Communication

With your explicit consent, we may send you marketing communications about our products, promotions, and offers. You can withdraw your consent at any time by clicking the “unsubscribe” link in the emails or contacting us at [insert contact email]. We will not share your personal data for marketing purposes without your consent.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience, analyze website traffic, and target marketing efforts. Cookies are small data files placed on your device, which help us recognize your preferences and improve your browsing experience.

We use the following types of cookies:

Necessary cookies: Required for the operation of our website, including enabling shopping cart functionality.

Analytical cookies: To understand how visitors use our website and improve the user experience.

Marketing cookies: To provide you with tailored advertising based on your browsing behaviour.

For more details on how we use cookies and how you can manage your preferences, please refer to our Cookie Policy.

10. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to access: Request a copy of the personal data we hold about you.

Right to rectification: Request corrections to any inaccurate or incomplete data.

Right to erasure: Request deletion of your personal data under certain conditions.

Right to restrict processing: Request that we limit the processing of your data.

Right to data portability: Request a copy of your data in a structured, machine-readable format.

Right to object: Object to our processing of your personal data, including for direct marketing purposes.

Right to withdraw consent: Withdraw your consent at any time for data processing based on your consent.

To exercise any of these rights, please contact us at . We may need to verify your identity before fulfilling your request.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email. Please review this page regularly for any updates.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Croghan Homeware LTD
Ballynadrishogue,
Blackwater, Enniscorthy,
Co Wexford, Y21P282, Ireland

Email:
Phone: +353 53 9100017